Delete your SheGo account

You can delete your account and your data at any time. Deletion is permanent and cannot be undone.

In the app (fastest)

1. Open SheGo and sign in.
2. Go to Settings.
3. Tap "Delete account", read the details, then "Delete permanently".

Your account is deleted immediately.

Without the app

If you have removed the app or cannot sign in, email shegosupport@alfonduq.com with the subject "Delete account" and the phone number your account uses. We will confirm the account is yours, delete it within 7 days, and reply when it is done.

What is deleted

Your personal details (name and phone number), identity verification selfie, driver documents, audio recordings, trusted contacts and saved places. The account is closed and can no longer be used to sign in.

What is kept

Trip and payment records are kept without your name or number, for as long as the law requires, for the other party's rights, accounting and resolving disputes. Recordings attached to a report are deleted once the report is closed.

Before you delete

You cannot delete your account during an active trip. Drivers must first pay any commission due and wait for any pending payout to finish.